≡	Audio Caller ID

Windows Modem Log Test

If Audio Caller ID is not reporting caller ID information you can manually check to see if your modem is receiving the caller ID information. This is accomplished by receiving a phone call and then checking your modem's log in Windows. Follow these 4 steps:

Make sure logging is turned on for your modem. Go to "Control Panel / Phone and Modem Options / Modems". Select your modem and choose the "Properties" button and go to the "Diagnostics" tab. Make sure there is a check mark next to "Append to Log" and then choose OK. (See these instructions if your "Append to Log" is disabled)
Start Audio Caller ID and make sure it is says it is monitoring your modem in its status bar (bottom left of the main window).
Wait for someone to call you, or call yourself using a different phone line.
After you've received a call go check your modem's log. Go back to the same dialog box from step #1 and choose the "View Log" button. See below for instructions in interpreting the call log. There are examples of working and not working modem logs below, as well as next steps if your modem is not receiving caller ID information.

If your modem is receiving caller ID information you will find DATE, TIME, NMBR, and NAME strings in your call log. The following log is from a working modem. See the section hilighted in blue and check to see that your log contains similar information.

07-20-2003 22:37:23.765 - File: C:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
07-20-2003 22:37:23.765 - File: C:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
07-20-2003 22:37:23.765 - File: C:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
07-20-2003 22:37:23.765 - File: C:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
07-20-2003 22:37:23.765 - File: C:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
07-20-2003 22:37:23.765 - File: C:\WINDOWS\System32\modemui.dll, Version 5.1.2600
07-20-2003 22:37:23.765 - File: C:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
07-20-2003 22:37:23.765 - Modem type: HSP56 Generic MicroModem
07-20-2003 22:37:23.765 - Modem inf path: oem14.inf
07-20-2003 22:37:23.765 - Modem inf section: Modem5
07-20-2003 22:37:23.765 - Matching hardware ID: pci\ven_134d&dev_7891
07-20-2003 22:37:23.828 - Opening Modem
07-20-2003 22:37:23.828 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-20-2003 22:37:23.828 - Initializing modem.
07-20-2003 22:37:23.843 - Send: AT<cr>
07-20-2003 22:37:23.875 - Recv: AT<cr>
07-20-2003 22:37:23.875 - Command Echo
07-20-2003 22:37:23.875 - Recv: <cr><lf>OK<cr><lf>
07-20-2003 22:37:23.875 - Interpreted response: OK
07-20-2003 22:37:23.890 - Send: AT&FE1&C1&D2&K3V1W3S0=0<cr>
07-20-2003 22:37:23.890 - Recv: AT&FE1&C1&D2&K3V1W3S0=0<cr>
07-20-2003 22:37:23.890 - Command Echo
07-20-2003 22:37:23.890 - Recv: <cr><lf>OK<cr><lf>
07-20-2003 22:37:23.890 - Interpreted response: OK
07-20-2003 22:37:23.906 - Send: ATS7=60S30=0M1\N3%C3&K3B0N1X4<cr>
07-20-2003 22:37:23.906 - Recv: ATS7=60S30=0M1\N3%C3&K3B0N1X4<cr>
07-20-2003 22:37:23.906 - Command Echo
07-20-2003 22:37:23.906 - Recv: <cr><lf>OK<cr><lf>
07-20-2003 22:37:23.906 - Interpreted response: OK
07-20-2003 22:37:23.906 - Waiting for a call.
07-20-2003 22:37:23.921 - Send: at#cid=1<cr>
07-20-2003 22:37:23.921 - Recv: at#cid=1<cr>
07-20-2003 22:37:23.921 - Command Echo
07-20-2003 22:37:23.921 - Recv: <cr><lf>OK<cr><lf>
07-20-2003 22:37:23.921 - Interpreted response: OK
07-20-2003 22:37:23.937 - Send: ATS0=0<cr>
07-20-2003 22:37:23.937 - Recv: ATS0=0<cr>
07-20-2003 22:37:23.937 - Command Echo
07-20-2003 22:37:23.937 - Recv: <cr><lf>OK<cr><lf>
07-20-2003 22:37:23.937 - Interpreted response: OK
07-20-2003 22:37:34.703 - Recv: <cr><lf>RING<cr><lf>
07-20-2003 22:37:34.703 - Interpreted response: Ring
07-20-2003 22:37:34.703 - TSP(0000): LINEEVENT: LINE_NEWCALL
07-20-2003 22:37:34.703 - TSP(0000): LINEEVENT: LINECALLSTATE_OFFERING
07-20-2003 22:37:34.703 - TSP(0000): LINEEVENT: LINEDEVSTATE_RINGING(0x1)
07-20-2003 22:37:36.203 - Recv: <cr>
07-20-2003 22:37:36.203 - Interpreted response: Informative
07-20-2003 22:37:36.203 - Recv: <lf>
07-20-2003 22:37:36.203 - Interpreted response: Informative
07-20-2003 22:37:36.203 - Recv: DATE =
07-20-2003 22:37:36.203 - Interpreted response: DATE
07-20-2003 22:37:36.203 - Recv: 0720<cr><lf>
07-20-2003 22:37:36.203 - Recv: <cr>
07-20-2003 22:37:36.203 - Interpreted response: Informative
07-20-2003 22:37:36.203 - Recv: <lf>
07-20-2003 22:37:36.203 - Interpreted response: Informative
07-20-2003 22:37:36.203 - Recv: TIME =
07-20-2003 22:37:36.203 - Interpreted response: TIME
07-20-2003 22:37:36.203 - Recv: 2237<cr><lf>
07-20-2003 22:37:36.203 - Recv: <cr>
07-20-2003 22:37:36.203 - Interpreted response: Informative
07-20-2003 22:37:36.203 - Recv: <lf>
07-20-2003 22:37:36.203 - Interpreted response: Informative
07-20-2003 22:37:36.203 - Recv: NMBR =
07-20-2003 22:37:36.203 - Interpreted response: NMBR
07-20-2003 22:37:36.203 - Recv: 4807050129<cr><lf>
07-20-2003 22:37:36.203 - Recv: <cr>
07-20-2003 22:37:36.203 - Interpreted response: Informative
07-20-2003 22:37:36.203 - Recv: <lf>
07-20-2003 22:37:36.203 - Interpreted response: Informative
07-20-2003 22:37:36.203 - Recv: NAME =
07-20-2003 22:37:36.203 - Interpreted response: NAME
07-20-2003 22:37:36.203 - Recv: BEILEY SOFTWARE<cr><lf>
07-20-2003 22:37:40.671 - Recv: <cr><lf>RING<cr><lf>
07-20-2003 22:37:40.671 - Interpreted response: Ring
07-20-2003 22:37:40.671 - TSP(0000): LINEEVENT: LINEDEVSTATE_RINGING(0x1)
07-20-2003 22:37:46.671 - Recv: <cr><lf>RING<cr><lf>
07-20-2003 22:37:46.671 - Interpreted response: Ring
07-20-2003 22:37:46.671 - TSP(0000): LINEEVENT: LINEDEVSTATE_RINGING(0x1)
07-20-2003 22:37:58.671 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
07-20-2003 22:37:58.671 - TSP(0000): Closing Call

If your modem is not receiving caller ID information you will not see the DATE, TIME, NMBR, or NAME strings. Often you will see the rings of the phone, but not the caller ID information. Below is a call log where the modem is NOT receiving the caller ID information.

07-20-2003 22:27:15.905 - File: C:\WINNT\System32\unimdm.tsp, Version 5.0.2195 - Retail
07-20-2003 22:27:15.905 - File: C:\WINNT\System32\unimdmat.dll, Version 5.0.2195 - Retail
07-20-2003 22:27:15.905 - File: C:\WINNT\System32\uniplat.dll, Version 5.0.2195 - Retail
07-20-2003 22:27:15.905 - File: C:\WINNT\System32\drivers\modem.sys, Version 5.0.2195 - Retail
07-20-2003 22:27:15.905 - File: C:\WINNT\System32\modemui.dll, Version 5.0.2195 - Retail
07-20-2003 22:27:15.905 - Modem type: Lucent Win Modem
07-20-2003 22:27:15.905 - Modem inf path: oem23.inf
07-20-2003 22:27:15.905 - Modem inf section: Modem_PNP_DSVD
07-20-2003 22:27:16.026 - Opening Modem
07-20-2003 22:27:16.026 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-20-2003 22:27:16.036 - Initializing modem.
07-20-2003 22:27:16.046 - Send: AT<cr>
07-20-2003 22:27:16.076 - Recv: AT<cr>
07-20-2003 22:27:16.076 - Command Echo
07-20-2003 22:27:16.076 - Recv: <cr><lf>OK<cr><lf>
07-20-2003 22:27:16.076 - Interpreted response: OK
07-20-2003 22:27:16.086 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>
07-20-2003 22:27:16.246 - Recv: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>
07-20-2003 22:27:16.246 - Command Echo
07-20-2003 22:27:16.246 - Recv: <cr><lf>OK<cr><lf>
07-20-2003 22:27:16.246 - Interpreted response: OK
07-20-2003 22:27:16.256 - Send: ATS7=60S30=0L3M1\N3%C1 +DCS=1,1&K3B0B15B2X4<cr>
07-20-2003 22:27:16.276 - Recv: <cr><lf>OK<cr><lf>
07-20-2003 22:27:16.276 - Interpreted response: OK
07-20-2003 22:27:16.276 - Waiting for a call.
07-20-2003 22:27:16.286 - Send: ATS0=0<cr>
07-20-2003 22:27:16.306 - Recv: <cr><lf>OK<cr><lf>
07-20-2003 22:27:16.306 - Interpreted response: OK
07-20-2003 22:27:23.987 - Recv: <cr><lf>RING<cr><lf>
07-20-2003 22:27:23.987 - Interpreted response: Ring
07-20-2003 22:27:23.987 - TSP(0000): LINEEVENT: LINE_NEWCALL
07-20-2003 22:27:23.987 - TSP(0000): LINEEVENT: LINECALLSTATE_OFFERING
07-20-2003 22:27:23.987 - TSP(0000): LINEEVENT: LINEDEVSTATE_RINGING(0x1)
07-20-2003 22:27:29.986 - Recv: <cr><lf>RING<cr><lf>
07-20-2003 22:27:29.986 - Interpreted response: Ring
07-20-2003 22:27:29.986 - TSP(0000): LINEEVENT: LINEDEVSTATE_RINGING(0x1)
07-20-2003 22:27:35.984 - Recv: <cr><lf>RING<cr><lf>
07-20-2003 22:27:35.984 - Interpreted response: Ring
07-20-2003 22:27:35.984 - TSP(0000): LINEEVENT: LINEDEVSTATE_RINGING(0x1)
07-20-2003 22:27:41.983 - Recv: <cr><lf>RING<cr><lf>
07-20-2003 22:27:41.983 - Interpreted response: Ring
07-20-2003 22:27:41.983 - TSP(0000): LINEEVENT: LINEDEVSTATE_RINGING(0x1)

Even if your modem is not currently receiving caller ID information it may still be possible to fix it. Check to make sure your modem's caller ID feature is enabled, and then try the above 4 steps again.

If your modem is receiving caller ID information, but it doesn't appear in Audio Caller ID, then your modem driver is the problem. This can be easily fixed by following these instructions.

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