Why does Handy tell me my license is invalid
when I enter it?
Old versions of Handy Address Book (7.3 and earlier) requested a
Name, Serial Number, Purchase Date, and Password. New versions of
Handy only require a license key. (See
this for tips on entering the new
license.) Here are some common problems with getting your old
license details entered into
Handy:
- All fields must be entered exactly as you received. All
fields are case sensitive.
- If your purchase date has a leading zero it is also important to
enter this. For example: 01/21/2009 is different than 1/21/2009.
- All four digits of the purchase year must be entered
- When using copy/paste make sure you are not accidentally pasting a
space character at the beginning or end of any license fields
- Make sure you are using a version released within 1 year of your
purchase date. If not, you can either
upgrade or download an older version.
The release date can be found in the dialog where you enter your
license (Help / Enter License Key...).
Please contact us if
none of these tips resolve getting your license successfully entered.
Return to the FAQ.
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