How do I fix an error when syncing with Google
A general overview of how to sync Handy Address Book with Google's
shown on the Google Sync Download page.
If you are receiving an error when you try to sync, please check these
- Make sure you have the latest version of the Google sync module
installed. Use "Help / About..." from within Handy
Address Book to view
your installed version, and compare it against the version listed on
the Google Sync Download page. If
you don't have the latest version, install it from this
Google Sync Download
page and then try your sync again.
- Verify your Google login details are entered correctly under "File
/ Options... / Sync". We recommend using the "Access Code"
method. However, if you are using the "Password" method and have "2-step verification" enabled
on your Google account, you must set up an application specific
password to use with Handy Address Book. Google has
instructions for this. Also, if you are using the "Password"
method you must enable access for "less secure" applications in your
Google account settings
here. When using the "Access Code" method this is not
- If your error is happening when performing a 2 way sync, try doing
a 1 way sync once, and then switch back to a 2 way sync. You set
the sync type under "File / Options... / Sync". For example, if
your desired contact data is already in Handy Address Book, set the sync type
Overwrites Google". Perform this sync once, and if it
completes without error, change your sync type back to "2 Way Sync",
and then sync again.
- If the problem persists after completing all of the above steps,
please send us a "Detailed" log of the failed sync from step 3.
To do this, go to "File / Options... / Sync", and set the "Log File:"
to "Detailed". Perform your 1 way sync. Send us the log
file as an email attachment.
Contact us for an
email address to use. You can find the log file by pressing
"View..." in the "File / Options... / Sync" dialog, or you can find it
in a hidden folder at: C:/Users/<username>/AppData/Roaming/Handy
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